Triage and Support Administrator

Join us on our journey to empower over a million people to change their behaviours and thrive!

At Thrive Tribe we deliver award-winning healthy lifestyle and wellbeing programmes that make people happier and healthier! It’s an exciting time to join us as we grow our Heathier You NHS Diabetes Prevention Programme. We’re looking to recruit a Triage Support Administrator / Telecoach to support our Service User sign up process across our two South London contracts (South East and South West).

The National Diabetes Prevention Programme (NDPP) is designed to support individuals to make long term behavioural change in order to help halt or reverse the progression of Type 2 Diabetes over a nine-month period. As a Health Tele Coach you will utilise your knowledge of health improvement coupled with your first-class communication skills. You will be encouraging clients to start their journey on the programme and ultimately achieve their health aspirations using motivational interviewing and behaviour change techniques.

Like all roles at Thrive Tribe, you can expect your time at work to be fun, varied and challenging. We don’t like to stick to a firm JD as we know from experience that things change throughout the lifetime of a role and it gives our people the chance to play to their strengths.

A typical day as a Triage Support Administrator / Telecoach might include :

• Working with the Delivery Co-ordinator and Service Manager to ensure upcoming groups are fully booked with eligible service users
• Conducting motivational interviewing over the phone, ensuring that all screening is carried out to the highest standards in accordance with NHS Code of Practice
• Daily calls to lists of eligible service users across South London.
• Agreeing the most suitable pathway for potential service users, (Face to Face, Digital or Tailored Remote).
• Delivering exceptional customer service whilst managing client referrals over the phone and electronically, and inputting all client referrals into our database
• Working collaboratively with the rest of our National Diabetes Prevention Programme (NDPP) team as well as our partner organisations to create referral routes and meet targets
• Ensuring due consideration is given to Information Governance and Clinical Governance legislation, requirements and guidance.
• Helping us maintain the ethos of Thrive Tribe by driving our organisational culture forward across our services and using every opportunity to embed our values!

About you…

More than anything, we are looking for a team player who puts their heart in to their work. We’ve got some core values that run through everything we do, and we’d love it if they resonate with you too!

Be the change

You like helping people. You’ll be working with those who need help the most, empowering them to make positive changes to thrive.

Be effective

You’re patient and can adapt under pressure. Always happy to make time for other people. And have a great attitude.

Be happy

You recognise the power of a smile. You value a fun, supportive workplace and want to come to work raring to go (check out our rating on Glassdoor).

Be successful

You are motivated and driven. Happy working solo or as part of a team, you are super organised and love meeting targets. You will be given opportunities to contribute and develop your career.

Be big-hearted

You want to make a difference. Working with a like-minded team of optimistic people, you want to do meaningful work and change lives.

To work with us in this role you will need to be well organised, have experience of administration and speaking to members of the public. However, we hire based on attitude over traditional skills and experience so if you feel you are right for the job we would love to hear from you!

Perks…

Every person makes Thrive Tribe the incredible place it is to work and play together, we’re unstoppable. Within our buzzing environment our talented people work hard but we ensure lots of fun is thrown in too! We offer you;

• Flexible working

• Team culture building days

• Employee Health and Wellbeing Programmes

• Pension and Life Insurance Schemes

• Online Shopping discounts

• A day on us to live by our values!

Contract: 1 x Part Time (18.75 hours per week), Permanent position

Salary: Starting at £22,500 (pro rata)

Closing Date: The closing date for applications is Monday 3^rd February 2025, we reserve the right to close the opportunity early if we receive enough quality applications.

Applicants will be contacted to outline the next stages of the process. Interviews will take place soon after closing date.

To apply: attach your CV and a covering letter outlining why you are right for the position.

Location: Remote. Living in South London certainly is a bonus but not essential.

Please note, the successful applicant will be required to have the right to work in the UK.

Learn more about Thrive Tribe: https://www.thrivetribe.org.uk/

Got a question? If you’d like an informal discussion please contact Mike Power, Service Manager – mike.power@thrivetribe.org.uk Or Lena Bharania, Delivery Co-Ordinator - lena.bharania@healthieryou.org.uk

We believe that every person has the right to thrive at work, which is why we are committed to equal employment opportunity and will not discriminate. Should you require any specific accommodations in the recruitment process please let us know in your application.