Join us on our journey to empower over a million people to change their behaviours and thrive!

At Thrive Tribe we deliver award-winning healthy lifestyle and wellbeing programmes that make people happier and healthier! It’s a super exciting time to join us as we begin to deliver our Stop Smoking Service across the City of London and Hackney, and we’re looking for a Support Officer to join us!

Our programmes are designed to support individuals and families to improve their health behaviours and make sustainable changes to their lifestyle. Residents across the City of London and Hackney will be able to benefit from a variety of our established stop smoking pathways, including our online offering (Gloji Smokefree) as well as face-to-face support.

Like all roles at Thrive Tribe, you can expect your time at work to be fun, varied and challenging. We don’t like to stick to a firm JD as we know from experience that things change throughout the lifetime of a role and it gives our people the chance to play to their strengths.

A typical day as a Support Team Leader & Advisor might include :

• Supporting clients through our onboarding process, ensuring they get a positive and client-centred approach

• Offering guidance and support to clients to ensure they are aligned to the most appropriate health intervention pathway for them and their needs

• Using our case management system to accurately record referral information and ensure any case updates are recorded in a timely manner

• Booking clients into appointments with our team of smoking cessation advisers or undertaking the appointment there and then with motivated clients

• Working through a backlog of LTFU referrals and trying to re-engage potential service users

• Supporting with the re-allocation of clients as and when required i.e. as a result of staff sickness

• Owning the end-to-end success of our onboarding process and working with the Head of Service to ensure a smooth service design for our clients

• Responding to requests for information from clients, partner organisations and the general public

• Taking responsibility for your own training and development, that way we can make the biggest impact

• Managing a team of one fellow Support Officer within Gloji Smokefree City & Hackney

• Acting as a internal CRM system ‘Champion’ liaising with our in-house digital team

• Liasing with our Centralised Support team to arrange cover & additional support during times of need such as annual leave

• Ensuring due consideration is given to Information Governance and Clinical Governance legislation, requirements and guidance

• Helping us maintain the ethos of Thrive Tribe by driving our organisational culture forward across our services and using every opportunity to embed our values!

• Engaging in training relevant to your role, such as NCSCT Stop Smoking training and Behaviour Change Level 1 and 2

• Strong communication and interpersonal skills, with the ability to build rapport and motivate clients to achieve quit goals.

• Knowledge of smoking cessation interventions, nicotine replacement therapies (NRT), and local public health guidelines.

• Ability to maintain accurate client records, complete data entry, and manage confidential information in line with GDPR requirements.

• Ability to manage a caseload independently and prioritise appointments effectively across multiple locations.

About you…

• Admin experience

• Level 1 VBA Training completed

• NCSCT Level 2 Stop Smoking Practitioner Training completed

• Desirable – experience of working as a stop smoking advisor

More than anything, we are looking for a team player who puts their heart into their work. We’ve got some core values that run through everything we do, and we’d love it if they resonate with you too!

Be the change

You like helping people. You’ll be working with those who need help the most, empowering them to make positive changes to thrive.

Be effective

You’re patient and can adapt under pressure. Always happy to make time for other people, and have a great attitude.

Be happy

You recognise the power of a smile. You value a fun, supportive workplace and want to come to work raring to go (check out our rating on Glassdoor).

Be successful

You are motivated and driven. Happy working solo or as part of a team, you love meeting targets and will be given opportunities to contribute and develop your career.

Be big-hearted

You want to make a difference. Working with a like-minded team of optimistic people, you want to engage in meaningful work and change lives.

Perks…

Every person makes Thrive Tribe the incredible place it is to work and play together, we’re unstoppable. Within our buzzing environment our talented people work hard but we ensure lots of fun is thrown in too! We offer you;

• Regular team events and activities, including ThriveFest and our annual Challenge Weekend (for those who want to put their fitness to the test!)

• Flexible working – we’re serious about life/work balance

• Tailored health and wellbeing support such as access to life coaching

• Rewards portal offering discounts on shops, restaurants, and days out

• Enhanced parental leave

• 23 days holiday, increasing every year up to a maximum of 29 days (plus Bank Holidays!)

• And last but not least, a day on us to live by our values!

Contract: (30 hours) 10 months fixed term with possibility of extension.

Salary:  Starting at £23,088 per year (pro-rata)

Closing Date: The closing date for applications is Wednesday 24th June 2026. We reserve the right to close the opportunity early should we receive enough qualified applicants.

Applicants will be contacted to outline the next stages of the process. Interviews are likely to take place in late July 2026.

Start Date: August 2026

To apply: Please attach your CV and a covering letter outlining why you are right for the position.

Location: This is a fully remote role, with opportunities to get together as a team throughout the year.

Please note, the successful applicant will be required to have the right to work in the UK.

Learn more about Thrive Tribe: https://www.thrivetribe.org.uk/

We believe that every person has the right to thrive at work, which is why we are committed to equal employment opportunity and will not discriminate. Should you require any specific accommodations in the recruitment process please let us know in your application.