Navigator
Join us on our journey to empower over a million people to change their behaviours and thrive!
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Join us on our journey to empower over a million people to change their behaviours and thrive!
At Thrive Tribe we deliver award-winning healthy lifestyle and wellbeing programmes that make people happier and healthier! It’s a super exciting time to join us as we are looking for a service Navigator to join our Smoke Free County Durham Team.
Our Smoke Free County Durham Service has been delivering successful Stop Smoking Programmes which are designed to support local people who live, study or work in County Durham and want, or need, to quit smoking.
Like all roles at Thrive Tribe, you can expect your time at work to be fun, varied and challenging. We don’t like to stick to a firm JD as we know from experience that things change throughout the lifetime of a role and it gives our people the chance to play to their strengths.
A typical day as a Navigator might include :
Using a variety of systems and approaches to ensure clients get the best, most positive and client-centred approach when supporting them through our onboarding process.
Offering guidance and support to clients both on the phone and in writing to ensure they are aligned to the most appropriate service suitable to their individual needs
Contacting clients who wish to start their journey with us, being a friendly, warm and empathetic voice that represents our service positively and to accurately record their information on our bespoke systems.
Providing accurate and timely responses to request information from clients, partner organisations and the public.
Organising venues, meetings and events on behalf of the the service, including ordering refreshments, recording and distribution of key documents.
Ensuring effective stock rotation and distribution for colleagues and clients
Ensuring due consideration is given to Information Governance and Clinical Governance legislation, requirements and guidance.
Working with colleagues across all of our Thrive Tribe services to contribute to new projects and service developments - we are always looking to share knowledge and resources!
Helping us maintain the ethos of Thrive Tribe by driving our organisational culture forward across our services and using every opportunity to embed our values!
About you…
More than anything, we are looking for a team player who puts their heart in to their work. We’ve got some core values that run through everything we do, and we’d love it if they resonate with you too!
Be the change
You like helping people. You’ll be working with those who need help the most, empowering them to make positive changes to thrive.
Be effective
You’re patient and can adapt under pressure. Always happy to make time for other people, and have a great attitude.
Be happy
You recognise the power of a smile. You value a fun, supportive workplace and want to come to work raring to go (check out our rating on Glassdoor).
Be successful
You are motivated and driven. Happy working solo or as part of a team, you love meeting targets and will be given opportunities to contribute and develop your career.
Be big-hearted
You want to make a difference. Working with a like-minded team of optimistic people, you want to engage in meaningful work and change lives.
To work with us in this role, it would be desirable for you to have some delivery experience of supporting clients to make healthy lifestyle choices, but don’t worry if that isn’t the case full training for the role will be provided. However, if you have already completed your NCSCT Stop Smoking Advisor training that’s a bonus!
We hire based on attitude over traditional skills and experience so if you feel you are right for the job we would love to hear from you!
Perks…
Every person makes Thrive Tribe the incredible place it is to work and play together, we’re unstoppable. Within our buzzing environment our talented people work hard but we ensure lots of fun is thrown in too! We offer you;
· Regular team events and activities, including Thrive Fest and our annual Challenge Weekend (for those who want to put their fitness to the test!)
· Flexible working – we’re serious about life/work balance
· Tailored health and wellbeing support such as access to life coaching
· Rewards portal offering discounts on shops, restaurants, and days out
· Enhanced parental leave
· 23 days holiday, increasing every year up to a maximum of 29 days (plus Bank Holidays!)
· And last but not least, a day on us to live by our values!
Contract: We have 1 x Full Time (37.5 hours/week) Permanent contract available
Salary: £24,785
Closing Date: The closing date for applications is 4th May 2026. We reserve the right to close the opportunity early should we receive enough quality applicants.
Applicants will be contacted to outline the next stages of the process. Interviews are likely to take place 12th May 2026
To apply: Please attach your CV and a covering letter outlining why you are right for the position.
Got a question? Contact Wendy Greener (Lead Navigator)
wendy.greener@smokefreecountydurham.org.uk
Location: Your base to work from will be The Greenhouse, Amos Drive, Annfield Plain, County Durham, DH9 7XN.
Please note, the successful applicant will be required to have the right to work in the UK.
Learn more about Thrive Tribe: https://www.thrivetribe.org.uk/
We believe that every person has the right to thrive at work, which is why we are committed to equal employment opportunity and will not discriminate. Should you require any specific accommodations in the recruitment process please let us know in your application.
- Department
- Smokefree County Durham
- Locations
- Durham
Durham
Perks
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Wellbeing
Your physical and emotional wellbeing is important to us! Our wellbeing package includes life coaching, online counselling and lots of opportunities to get active with your colleagues.
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Flexibility
Our flexible working approach encourages you to own the way you work, we don’t want anyone to have that dreaded Sunday night feeling.
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Learning and Development
For those who are looking for it there are always opportunities to grow, broaden your skills, lead on projects and progress. We encourage everyone to have regular career conversations!
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Events
From our annual Challenge Weekend to ThriveFest, there’s always plenty of opportunities throughout the year for us to get together and have fun!
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Recognition
We understand the importance of saying thanks, that's why we have a peer reflection platform where you can recognise colleagues' great work!
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Employee Experience
Our culture is important to us. We have an Employee Experience team dedicated to ensuring Thrive Tribe is a great place to work.
Diversity at Thrive Tribe
At Thrive Tribe we have a clear vision; to empower over one million people to change their behaviours and thrive, whilst recognising that every person is different.
We’re proud to be an equal opportunity employer, committed to creating an inclusive environment where a diverse mix of talented people want to come, stay and do their best work. Ultimately we want our workforce to be truly representative of the communities we support – our differences are our strengths!
About Thrive Tribe
Thrive Tribe creates long-term habit and behaviour change through a range of lifestyle and wellbeing programmes.